Account Questions

Account

• How do I create a Clue account?
• Why do I need a Clue account?
• I'm trying to create an account but haven’t received a verification email. What should I do?
• How can I change my email address in Clue?
• I don’t have access to the email registered on my Clue account and I can’t remember my password. How can I recover my account?
• I forgot my password. How can I reset it?

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Data

• How do I back up and export my data?
• How do I import my data into the Clue app?

Settings

• How can I change the language in the app?
• How do I set up password protection for my Clue app?
• How do I switch weight units from pounds to kilograms, or vice versa?
• How do I switch temperature units from Celsius to Fahrenheit, or vice versa?

Technical Questions

Android

• Why are my reminders not firing?

iOS

• Clue is not updating on my current iOS operating system. Why not?
• Why are my reminders not firing?

Clue Period Tracking

How to Use It

• How do I track my period?
• How do I track cycle-related experiences?
• How do I set up my reminders?
• How do I change what I’ve tracked in Clue?
• Do I need to track every day?
• How do I add, delete or rearrange my tracking categories?

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Predictions

• How are my predictions and averages calculated?
• Why aren’t my cycle predictions accurate?
• What if an atypical cycle is making my Clue predictions inaccurate?
• How do I get PMS predictions?

Other

• What is the Analysis Tab and how does it work?
• How do I know when I’m ovulating?
• I’m pregnant. How can I now use Clue?

Clue Plus

Subscription

• What is Clue Plus?
• How do I subscribe to Clue Plus?
• How much does Clue Plus cost?
• How and when will I be charged?
• How can I cancel my subscription?
• How can I get a refund?

Data Privacy & Terms of Service

Data Privacy & Security

• I have questions about how my data is processed. What can I do?
• What is the GDPR and how does it affect me?
• What does Clue do to secure my data?
• Where is my data stored?
• How can I manage my data?

Terms of Service

• What is Clue’s Terms of Service?
• What is Clue’s Privacy Policy?
• Which third-party services does Clue work with?

Clue Connect

How to Use It

• How can I send a suggestion about Clue Connect?
• How do I disconnect from someone and stop sharing my cycle with them?
• How do I see who I am connected with?
• How do I invite someone to see my cycle?
• How do I view someone else’s cycle?
• How many people can I share my cycle with at the same time?

Account Privacy

• Where can I read the privacy policy?
• How private is my information?
• How old should I be to use Clue Connect?
• Can anyone access my profile without my approval?
• Can I choose which tracking categories I share with other people?
• Do I need my own account to view someone’s cycle?

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Clue Pregnancy

How to Use It

• What is Clue Pregnancy?
• How do I start using Clue Pregnancy?
• How do I change my estimated due date?
• Can I log a past pregnancy?
• How do I add, delete or rearrange my tracking categories?

Common Questions

• How does Clue calculate the week of my pregnancy?
• How does Clue calculate fetal size and weight?
• What is shown in the Analysis Tab?
• Why don’t I get predictions for my recurrent symptoms and experiences?
• I’m using Clue Connect. Why is my pregnancy status not shown to my connections?

After Pregnancy

• My pregnancy has ended. What should I do now?
• What is Clue Postpartum?
• Why is my Cycle View empty?
• Why did I receive a warning message that my cycles are “outside the normal range”, even though cycle variability is typical after pregnancy?

Clue Birth Control

How to use Clue Birth Control

• How do I get Clue Birth Control?
• How much does Clue Birth Control cost?
• When will Clue Birth Control be available?
• Does Clue Birth Control protect against sexually transmitted infections?
• Can I use Clue Birth Control if I used emergency contraception recently?
• Can I use Clue Birth Control with my other birth control method (pill, IUD, etc.)?

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Who can use Clue Birth Control

• Who can use Clue Birth Control?
• Who is eligible for Clue Birth Control?
• Can I use Clue Birth Control if my cycles are unpredictable?
• Can I use Clue Birth Control if I was recently pregnant or breastfeeding?
• Can I use Clue Birth Control while taking other medications?
• Why isn’t Clue Birth Control available in my country?

The science behind Clue Birth Control

• What is Clue Birth Control?
• How effective is Clue Birth Control?
• How do we know Clue Birth Control is effective?
• Why did Clue develop Clue Birth Control?
• What does it mean to be FDA-cleared as a medical device?
• How did Clue come to acquire DOT’s IP and clinical study?

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Clue Birth Control vs. other contraceptives

• What does FDA clearance mean for Clue Birth Control?
• How can Clue Birth Control be effective without Basal Body Temperature (BBT) measurements?