How can we help?
Account Questions
Account
- Why do I need a Clue account?
- How do I create a Clue account?
- I'm trying to create an account but haven’t received a verification email. What should I do?
- Why am I not allowed to use the Clue app if I’m under 13 years old?
- I forgot my password. How can I reset it?
- How can I change my email address in Clue?
Settings
Data
Using Clue
Tracking
- How do I track my period?
- How can I use Clue if I don’t have a period?
- How do I track cycle-related experiences?
- How to customize tracking with custom tags and notes?
- How do I change or delete what I've tracked in Clue?
- How do I add, delete or rearrange my tracking categories?
Predictions
- How are my predictions and averages calculated?
- How do I get PMS predictions?
- Why is my period longer than what I tracked?
- Why is my fertile window overlapping my period, or starting right after it?
- Why aren’t my cycle predictions accurate?
- What if an atypical cycle is making my Clue predictions inaccurate?
Reminders
Common Questions
- What are modes?
- Why am I not allowed to use the Clue app if I’m under 13 years old?
- How to switch between dark mode and light mode in Clue?
- Can I export my data from Clue to Apple Health or Apple Health to Clue?
- How can I share my cycle with someone using Clue Connect?
- How do I know when I’m ovulating?
Clue Plus
Premium Features
Web Subscription
- How can I subscribe and pay for Clue Plus on helloclue.com?
- Why should I subscribe to Clue Plus on helloclue.com, instead of the Clue app?
- Can I purchase a monthly web subscription?
- Will my app subscription be reflected in my Clue web account?
- Will my web subscription be reflected in my Clue app?
- Where is my payment information stored?
App Subscription
Codes
- How can I redeem my discount code?
- How long is my discount code valid?
- How can I check if my discount code was correctly redeemed?
- What if I have two Clue accounts? Which one should I use to redeem my discount code?
- I have a Clue account but I don’t have a password for logging in on the website. What can I do?
- Can someone else redeem my discount code?
Vouchers
- How can I redeem my voucher?
- How long is my voucher valid?
- How do I make sure that my voucher doesn’t start a subscription?
- Do I need to cancel my subscription that I got with a voucher?
- How can I check if my voucher was correctly redeemed?
- What if I have two Clue accounts? Which one should I use to redeem my voucher?
Health savings accounts (HSA) and flexible spending accounts (FSA)
- What is an FSA/HSA and how does it relate to Clue?
- Can I be reimbursed for my Clue Plus subscription under FSA/HSA?
- How do I get my subscription reimbursed under FSA/HSA?
- Where can I find the receipt(s) for my Clue Plus purchases?
- Can I reimburse under FSA/HSA a subscription that I bought for someone else?
- What happens with the FSA/HSA reimbursement if I then cancel my Clue Plus subscription?
Clue Tracking
Tracking without a period
- Who is Clue Tracking for?
- How is Clue Tracking different from Clue Period Tracking?
- How do I know when to start a new cycle?
- How can I set my own cycle and cycle length?
- How can I manually start a new cycle?
- What are the benefits of tracking when you don’t have a period?
Clue Conceive
How to Use It
- How do I start using Clue Conceive?
- How much does Clue Conceive cost?
- Can I use Clue Conceive without being connected to the internet?
- Can I use Clue Conceive predictions to prevent pregnancy?
- Do I need to see my healthcare provider before using Clue Conceive?
- What do the different colors in the Cycle View mean?
Who Can Use It
The Science Behind It
- How effective is Clue Conceive?
- How does Clue Conceive calculate my fertile days?
- Why do I see so many predicted fertile days?
- Why do I still see a suggestion to try to conceive after my predicted ovulation day?
- How is Clue Conceive different from Clue Period Tracking’s fertile window feature?
- Is Clue Conceive FDA cleared?
Clue Pregnancy
How to Use It
- How do I start using Clue Pregnancy?
- How do I change my estimated due date?
- I’m in a certain pregnancy week, but Clue shows that I’m in the previous pregnancy week. Why is this?
- Can I use Clue Pregnancy without being connected to the internet?
- Can I analyze the data that I tracked during my pregnancy?
- How can I track the day that I gave birth?
Common Questions
- What is the free version of Clue Pregnancy mode?
- What are the features of the paid version of Clue Pregnancy?
- How much does Clue Pregnancy cost?
- How does Clue calculate the week of my pregnancy?
- How does Clue calculate fetal size and weight?
- What is shown in the Analysis Tab?
After Pregnancy
Clue Perimenopause
Clue Perimenopause
Clue Collaborations
Clue x Wellhub
- How does the Clue and Wellhub partnership work?
- Why is Clue partnering with Wellhub?
- If I created an account through Wellhub, how is my Clue data kept secure?
- What kind of data can Clue share with Wellhub?
- I already have a Clue Plus subscription. How can I reassign it to Wellhub?
- I want to cancel my Wellhub subscription. Can I keep using Clue Plus?
Clue x Urban Sports Club
- How does the Clue and Urban Sports Club partnership work?
- Why is Clue partnering with Urban Sports Club?
- If I created an account through Urban Sports Club, how is my Clue data kept secure?
- What kind of data can Clue share with Urban Sports Club?
- What Urban Sports plan do I need to benefit from free Clue Plus?
- I don’t have an account with Clue. How do I start using it under the Urban Sports Club offer?
Clue x Headspace
- What is Headspace?
- Why is Clue partnering with Headspace?
- What’s the Clue and Headspace offer?
- How do I get the discount on my Headspace subscription?
- Am I eligible for the 50% discount on Headspace?
- I’m already subscribed to Headspace. Can I still access the discount?
Clue x Oura
- What is Oura Ring?
- Why is Clue partnering with Oura?
- How long will the partnership between Clue and Oura run for?
- How does the Oura and Clue integration work?
- How are Oura temperature trends different from basal body temperature (BBT)?
- How accurate is Oura’s temperature trend data?