How can we help?
Clue for iPhone
Known Issues
- ★ The pill reminder is not working (iOS)
- Tracking categories are not being saved.
- Clue fires non-stop notifications after latest update. (iOS)
- App runs very slowly on iPhone 5 (iOS) - SOLVED
- Is Analysis view gone!? (iOS)
- Why can't I see my fertile window and ovulation? (iOS)
Using & Configuring Clue
- How do I use Clue?
- How do I enter data? (iOS)
- How do I edit or delete data I have entered? (iOS)
- How do I tell Clue that my period has ended? (iOS)
- How are my predictions and averages calculated? (iOS)
- What if an unusual cycle is making my Clue estimates inaccurate? (iOS)
Accounts & Data
- How do I back up my data? (iOS)
- How do I export and import my data? (iOS)
- How do I back up and restore my data? (iOS)
- I forgot my password. How can I recover it? (iOS)
- I'm trying to reset my password but I'm not getting an email (iOS)
- Can multiple people use Clue on one device? (iOS)
Clue for Android
Known Issues
Using & Configuring Clue
- How do I use Clue?
- How do I enter data? (Android)
- How do I edit or delete data I have entered? (Android)
- How do I tell Clue that my period has started or stopped? (Android)
- How are my predictions and averages calculated? (Android)
- What if an unusual cycle is making my Clue estimates inaccurate? (Android)
Accounts & Data
- How do I back up my data? (Android)
- How do I export and import my data? (Android)
- How do I back up and restore my data? (Android)
- I forgot my password. How can I recover it? (Android)
- I'm trying to reset my password but I'm not getting an email (Android)
- Can multiple people use Clue on one device? (Android)
Your Ideas for Clue
Data Privacy & Security
- What is the GDPR and how does it affect me?
- What type of data is Clue processing, when I do not create an account and why?
- What does Clue do to secure my data?
- Where is my data stored?
- Who are you sending personal information to?
- I want to correct some of the information you hold about me. How do I proceed?
Clue subscription
- I’m not getting a Forecast. Why?
- What are the benefits of “Forecast”?
- What is “Forecast”? How does it work?
- I can't connect my Clue account with my Fitbit Ionic smartwatch
- Why should I sign up for a Clue subscription?
- How much does it cost to have a subscription?
Terms of Service & Privacy Policy
Clue Ambassador Program
- How does the Clue Ambassador Program work?
- Ambassador Program Mission, Principles + Guidelines
- What are my responsibilities as a Clue Ambassador?
- How do I become a Clue Ambassador?
- If I join, will I be expected to promote Clue?
- Will I be compensated as an Clue Ambassador?
Ideas for the App
- How do I tell Clue that I am pregnant?
- How do I add notes?
- How do I change to another language which is not in the app?
- How do I see my tags in the Analysis?
- Add implant tracking to Clue.
- Make Clue work better for pregnancy.
Clue Connect
Using Clue Connect
- How can I send a suggestion about Clue Connect?
- How do I disconnect from someone and stop sharing my cycle with them?
- How do I see who I am connected with?
- How do I invite someone to see my cycle?
- How do I view someone else’s cycle?
- Can I change my mind and stop sharing my cycle with another person?
Frequently Asked Questions
- Where can I read the privacy policy?
- Can anyone access my profile without my approval?
- Can I choose which tracking categories I share with other people?
- Do I need my own account to view someone’s cycle?
- Who can use Clue Connect and what can they use it for?
- Why would I share my cycle with someone else?