How can we help?
Account Questions
Account
- How do I create a Clue account?
- Why do I need a Clue account?
- I'm trying to create an account but haven’t received a verification email. What should I do?
- How can I change my email address in Clue?
- I forgot my password. How can I reset it?
- I don’t have access to the email registered on my Clue account and I can’t remember my password. How can I recover my account?
Settings
Data
Technical Questions
Technical Questions
Clue Period Tracking
How to Use It
Predictions
Reminders
Other
Clue Plus
Subscription
- What is Clue Plus?
- How do I subscribe to Clue Plus?
- How much does Clue Plus cost?
- How and when will I be charged?
- How can I cancel my subscription?
- How can I get a refund?
Premium Features
Vouchers
- How can I redeem my voucher code?
- How long is my voucher code valid?
- How do I make sure that my voucher code doesn’t start a subscription?
- Do I need to cancel my subscription that I got with a voucher?
- How can I check if my voucher was correctly redeemed?
- What if I have two Clue accounts? Which one should I use to redeem my voucher?
Gympass
- How does the Clue and Gympass partnership work?
- Why is Clue partnering with Gympass?
- If I created an account through Gympass, how is my Clue data kept secure?
- What kind of data can Clue share with Gympass?
- I already have a Clue Plus subscription. How can I reassign it to Gympass?
- I want to cancel my Gympass subscription. Can I keep using Clue Plus?
Oura x Clue
- What is Oura Ring?
- Why is Clue partnering with Oura?
- How long will the partnership run for?
- How does the Oura and Clue integration work?
- Is the Oura and Clue integration available on both iOS and Android?
- How are Oura temperature trends different from basal body temperature (BBT)?
Clue Conceive
How to Use It
- How do I start using Clue Conceive?
- How much does Clue Conceive cost?
- Can I use Clue Conceive without being connected to the internet?
- Can I use Clue Conceive predictions to prevent pregnancy?
- Do I need to see my healthcare provider before using Clue Conceive?
- What do the different colors in the Cycle View mean?
Who Can Use It
- Who can use Clue Conceive?
- Why isn’t Clue Conceive available in my country?
- Can I use Clue Conceive if I have unpredictable cycles?
- Can I use Clue Conceive if I’m trying to get pregnant through home insemination?
- I’ve recently stopped using hormonal birth control. When can I start using Clue Conceive?
The Science Behind It
- How effective is Clue Conceive?
- How does Clue Conceive calculate my fertile days?
- Why do I see so many predicted fertile days?
- Why do I still see a suggestion to try to conceive after my predicted ovulation day?
- How is Clue Conceive different from Clue Period Tracking’s fertile window feature?
- Is Clue Conceive FDA cleared?