If you’ve recently updated the Clue app and are having trouble logging in, here are two ways to get back into your account. Important: Please don’t delete the app at this point. This ensures your account information remains intact while we’re trying to support you. We also recommend using a Wi-Fi connection while following these steps.
1. Try resetting your password
If you don’t remember your password, try resetting your password via email. The email with the reset link may be in your spam folder; make sure you check it in order to find the reset link. If you’re sure that you had an account and still did not get an email from us, please contact our Support Team and they can manually trigger the password reset for you.
If you don’t receive an email, there’s a chance you may have been using Clue without an account. In that case, you'll need to create a new free account and start entering your data from scratch. Here’s how you do that.
2. Try all your logins
If you’re having issues with logging into the Clue app with your email address, please try all the other ways to log in: social networks, other email addresses, and Apple login.
For people using an iOS device, It may be that you’ve logged in before with an Apple masked email - if you don’t remember this address, try to find it in your App Store or iPhone settings. If you’ve received emails from Clue in the past, you’ll see this Apple email in our past communication.
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Didn't find what you’ve been looking for? Check the following articles for more information related to the topic:
I forgot my password. How can I reset it?
I don’t have access to the email registered on my Clue account and I can’t remember my password. How can I recover my account?