How can we help?
New to Clue? Your questions, answered.
Read about:
Quick guides:
- How to create a Clue account
- How to set data privacy settings
- How to quickly track a period
- How to track cycle symptoms and experiences
- How to personalize tracking with custom tags and notes
- How to set up reminders
Switching apps:
Account Questions
Account
- Why do I need a Clue account?
- How do I create a Clue account?
- I'm trying to create an account but haven’t received a verification email. What should I do?
- Why am I not allowed to use the Clue app if I’m under 13 years old?
- I forgot my password. How can I reset it?
- How can I change my email address in Clue?
Settings
Data
Using Clue
Tracking
- Do I need to track every day?
- How do I track my period?
- How can I tell the app that my period has ended?
- Clue didn’t recognize my second bleeding as a period—why?
- How can I use Clue if I don’t have a period?
- How do I track cycle-related experiences?
Predictions
- How are my predictions and averages calculated?
- How can I manually edit my cycle and period lengths?
- How do I get PMS predictions?
- Why is Clue showing a longer period than what I tracked?
- Why is my fertile window overlapping my period, or starting right after it?
- Why aren’t my cycle predictions accurate?
Reminders
Common Questions
- What are modes?
- Why am I not allowed to use the Clue app if I’m under 13 years old?
- How do I switch between dark mode and light mode in Clue?
- Can I export my data from Clue to Apple Health or Apple Health to Clue?
- How can I share my cycle with someone using Clue Connect?
- How can I filter my tracking data in the Calendar View?
Clue Plus
Premium Features
- What’s included in Clue Plus?
- What is Clue Plus?
- What premium features are part of Clue Period Tracking?
- What premium features are part of Clue Pregnancy?
- What's Clue Conceive mode?
- Why and how is Clue collaborating with third parties in the app?
Mobile Provider Subscriptions
Web Subscription
- How can I subscribe and pay for Clue Plus on helloclue.com?
- Why should I subscribe to Clue Plus on helloclue.com, instead of the Clue app?
- Can I purchase a monthly web subscription?
- Will my app subscription be reflected in my Clue web account?
- Will my web subscription be reflected in my Clue app?
- Where is my payment information stored?
App Subscription
- How do I subscribe to Clue Plus?
- How much does Clue Plus cost?
- How and when will I be charged?
- When will my subscription renew, and at what price?
- How can I update my payment method for Clue Plus purchased via the app?
- I paid for a subscription, but I still don’t have access to Clue Plus. How can I solve it?
Codes
- How can I redeem my discount code?
- How long is my discount code valid?
- How can I check if my discount code was correctly redeemed?
- What if I have two Clue accounts? Which one should I use to redeem my discount code?
- I have a Clue account but I don’t have a password for logging in on the website. What can I do?
- Can someone else redeem my discount code?
Vouchers
- How can I redeem my voucher?
- How long is my voucher valid?
- How do I make sure that my voucher doesn’t start a subscription?
- Do I need to cancel my subscription that I got with a voucher?
- How can I check if my voucher was correctly redeemed?
- What if I have two Clue accounts? Which one should I use to redeem my voucher?
Health savings accounts (HSA) and flexible spending accounts (FSA)
- What is an HSA/FSA and how does it relate to Clue?
- Can I be reimbursed for my Clue Plus subscription under HSA/FSA?
- Where can I find the receipt(s) for my Clue Plus purchases?
- Can I reimburse under HSA/FSA a subscription that I bought for someone else?
- What happens with the HSA/FSA reimbursement if I then cancel my Clue Plus subscription?
Clue Tracking
Tracking without a period
- Who is Clue Tracking for?
- How is Clue Tracking different from Clue Period Tracking?
- How do I know when to start a new cycle?
- How can I set my own cycle and cycle length in Clue Tracking Mode?
- How can I manually start a new cycle?
- What are the benefits of tracking when you don’t have a period?
Clue Conceive
How to Use It
- How do I start using Clue Conceive?
- How much does Clue Conceive cost?
- Can I use Clue Conceive without being connected to the internet?
- Can I use Clue Conceive predictions to prevent pregnancy?
- Do I need to see my healthcare provider before using Clue Conceive?
- What do the different colors in the Cycle View mean?
Who Can Use It
The Science Behind It
- How effective is Clue Conceive?
- How does Clue Conceive calculate my fertile days?
- Why do I see so many predicted fertile days?
- Why do I still see a suggestion to try to conceive after my predicted ovulation day?
- How is Clue Conceive different from Clue Period Tracking’s fertile window feature?
- Is Clue Conceive FDA cleared?
Clue Pregnancy
How to Use It
- How do I start using Clue Pregnancy?
- How do I change my estimated due date?
- I’m in a certain pregnancy week, but Clue shows that I’m in the previous pregnancy week. Why is this?
- Can I use Clue Pregnancy without being connected to the internet?
- Can I analyze the data that I tracked during my pregnancy?
- How can I track the day that I gave birth?
Common Questions
- What is the free version of Clue Pregnancy mode?
- What are the features of the paid version of Clue Pregnancy?
- How much does Clue Pregnancy cost?
- How does Clue calculate the week of my pregnancy?
- How does Clue calculate fetal size and weight?
- What is shown in the Analysis Tab?
After Pregnancy
Clue Perimenopause
Clue Perimenopause
Clue & Wearables
Getting Set Up
How It Works
- What’s the benefit of connecting my wearable with Clue?
- Which data from my wearable can I sync to the Clue app?
- What kind of temperature data does Clue receive from my wearable?
- Is the temperature data measured by my wearable the same as BBT?
- Will my wearable data influence Clue’s cycle predictions?
- Why are my synced wearable graphs empty?
Clue Collaborations
Clue x Wellhub
- How does the Clue and Wellhub partnership work?
- Why is Clue partnering with Wellhub?
- If I created an account through Wellhub, how is my Clue data kept secure?
- What kind of data can Clue share with Wellhub?
- I already have a Clue Plus subscription. How can I reassign it to Wellhub?
- I want to cancel my Wellhub subscription. Can I keep using Clue Plus?
Clue x Urban Sports Club
- How does the Clue and Urban Sports Club partnership work?
- Why is Clue partnering with Urban Sports Club?
- If I created an account through Urban Sports Club, how is my Clue data kept secure?
- What kind of data can Clue share with Urban Sports Club?
- What Urban Sports plan do I need to benefit from free Clue Plus?
- I don’t have an account with Clue. How do I start using it under the Urban Sports Club offer?
Clue x Klarna
- Why is Clue partnering with Klarna?
- How does the Clue and Klarna partnership work?
- What kind of data can Clue share with Klarna?
- If I created an account through Klarna, how is my Clue data kept secure?
- I’m already using the free version of Clue. How can I start my Clue Plus subscription through Klarna?
- I already have a Clue Plus subscription. How can I reassign it to Klarna?
Clue x Headspace
- What is Headspace?
- Why is Clue partnering with Headspace?
- What’s the Clue and Headspace offer?
- How do I get the discount on my Headspace subscription?
- Am I eligible for the 50% discount on Headspace?
- I’m already subscribed to Headspace. Can I still access the discount?