I created my account using an Apple sign in and want to change my details. What can I do?

If you use the features Sign in with Apple or Hide My Email, then you may have signed up to Clue using an Apple-masked email. These email addresses end in @privaterelay.appleid.com or @icloud.com.

To change your email address or create your own specific password for your Clue account, you’ll need to reset your credentials. Follow these steps:

  1. To find out your masked email address: Open your Clue app > Go to the More Menu (the ‘●●●’ in the top-right corner of your Cycle View > Tap your profile > You’ll then see the address under ‘Email’.
  2. Now you’ll need to create your password. Open this link: https://helloclue.com/forgot-password
  3. Enter your masked email address and tap ‘Send’.
  4. Open the password reset email just sent to your inbox. Remember to do this on the device where you have downloaded the Clue app. 
  5. Tap ‘Reset your password’.
  6. Pick a new account password and tap ‘Submit’.

Now restart your Clue app and follow the steps here to change your Clue email address. Confirm the change by entering your new password.

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