If you use the features Sign in with Apple or Hide My Email, then you may have signed up to Clue using an Apple-masked email. These email addresses end in @privaterelay.appleid.com or @icloud.com.
To change your email address or create your own specific password for your Clue account, you’ll need to reset your credentials. Follow these steps:
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To find out your masked email address:
- Open your Clue app.
- Go to the More Menu, the ‘=’ in the top-right corner of your Cycle View.
- Tap your profile.
- You’ll then see the masked email address under ‘Email’.
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Now create your password:
- Go to the More Menu, the ‘=’ in the top-right corner of your Cycle View.
- Tap ‘Support’.
- Tap ‘Account Questions’.
- Tap “How do I delete my account?”.
- Tap ‘I forgot my password’.
- Enter the email address connected to your Clue account, and tap ‘Send’.
- Open the password reset email you were just sent. Remember to do this on the device where you have the Clue app.
- Tap ‘Reset your password’.
- Pick a new password and tap ‘Submit’.
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You can now change your email address:
- Restart your Clue app.
- Go to the More Menu, the ‘=’ in the top-right corner of your Cycle View.
- Tap on your profile, at the top of the menu.
- Tap ‘Email.’
- Select a new email address.
- Confirm the change with your account password.
- Tap ‘Change email address’ to save.
If you’re still having issues, please contact us through this form.