I created my account using an Apple sign in and want to change my details. What can I do?

If you use the features Sign in with Apple or Hide My Email, then you may have signed up to Clue using an Apple-masked email. These email addresses end in @privaterelay.appleid.com or @icloud.com.

 

To change your email address or create your own specific password for your Clue account, you’ll need to reset your credentials. Follow these steps:

 

  1. To find out your masked email address: 
    • Open your Clue app. 
    • Go to the More Menu, the ‘●●●’ in the top-right corner of your Cycle View.
    • Tap your profile.
    • You’ll then see the masked email address under ‘Email’.
  2. Now create your password: 
    • Go to the More Menu, the ‘●●●’ in the top-right corner of your Cycle View.
    • Tap ‘Support’.
    • Tap ‘Account Questions’. 
    • Tap “How do I delete my account?”.
    • Tap ‘I forgot my password’. 
    • Enter the email address connected to your Clue account, and tap ‘Send’.
    • Open the password reset email you were just sent. Remember to do this on the device where you have the Clue app. 
    • Tap ‘Reset your password’.
    • Pick a new password and tap ‘Submit’.
  3. You can now change your email address:
    • Restart your Clue app.
    • Go to the More Menu, the ‘●●●’ in the top-right corner of your Cycle View.
    • Tap on your profile, at the top of the menu.
    • Tap ‘Email.’
    • Select a new email address.
    • Confirm the change with your account password.
    • Tap ‘Change email address’ to save.


If you’re still having issues deleting your account, contact us through this form

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