We understand that plans change or sometimes subscriptions renew unexpectedly. Because Clue handles payments through several different providers, the refund process depends on where you originally signed up.
To request a refund, you have to reach out to the payment provider that processed your purchase.
Not sure where you subscribed?
A quick tip is to search your email inbox for "Clue" or "Clue Plus" to find your original invoice. The sender of that email will tell you which platform you used.
Once you’ve got this info, follow these instructions depending on where you’ve purchased.
Where to request your refund:
If you subscribed through the Apple App Store (iOS)
Because of Apple’s Terms of Service, Clue is unable to assist with refund requests. You will need to request a refund directly through their service. To do this, follow the steps in this article.
If you subscribed through the Google Play Store (Android)
To request a refund from the Google Play Store directly, read here about different refund options.
If you subscribed via our website (helloclue.com)
This applies if you paid via our website, even if you signed up using your mobile phone's browser.
To request a refund, please contact their support team by email at help@paddle.com or use their online chatbot.
If you subscribed using your HSA/FSA payment card
If you used the dedicated HSA/FSA checkout on our website or through the button in the iOS app, please contact the specialist HSA/FSA payment provider by email at: support@withflex.com
A quick reminder: Once a refund is approved, it may take a few business days to appear in your account, depending on your bank’s processing times.
Didn't find what you’ve been looking for? Check the following articles for more information related to the topic:
I paid for a subscription, but I still don’t have access to Clue Plus. How can I solve it?
How can I cancel my subscription?
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