There are different error screens related to specific issues in your Clue app. In some cases, these messages even include an error code that can help our engineers identify the problem in your app and fix it. However, in some cases, you might be able to fix it yourself, by following instructions from our team.
Here’s a look at the different error messages you might see in your Clue app and what you can do to fix or flag each one.
Common (iOS and Android) error messages:
- “There’s been an unexpected error. Please try again later”
This may appear on your tracking screen or Calendar View. It may be a temporary issue, so try to wait a bit. If it keeps happening for a few hours, please report it to our Support Team using this contact form.
- “You’re currently offline. Go back online and try again later”
This might indicate that your app is offline, which means your device isn’t connected to the internet. Check your connection and try to restart the app. If you’re using Wi-Fi, try to switch to mobile data, and vice versa.
- Login error - “Try again, or use another social account”
You may be using the wrong login method to get into your Clue account. For example, you might have created your Clue account with the Google sign-in, but now you’re trying to log in with Facebook or Apple.
If you have an account that was created with the Apple sign-in method, make sure that you’re logged in with the correct Apple ID on your iOS device. You can check this by going to your phone’s settings.
- Sign up error - “There’s been an error. Check your spelling or try another email.”
This happens when you try to log in with an invalid email address or an email address already taken by another user.
Additionally, if you're on the iOS device:
Disconnected cables: Offline error
If you see this message in your Clue app, it means that your app is offline and your device isn’t connected to the internet. Check the list of specific offline error codes below to see if this helps diagnose the specific problem with your device. If you can confirm that there’s a connection issue, check your connection and try to restart the app. If you’re using Wi-Fi, try to switch to mobile data, and vice versa.
This error screen may be combined with the following error codes on iOS devices:
-
NSURLErrorDomain#1020: data not allowed
This indicates that the data is not allowed. What does that mean? It could mean that there are network provider limitations. For example, roaming might be disabled on your device. This could also mean that you switched off mobile data for the Clue app. Please make sure mobile data is turned on and not disabled for the Clue app specifically.
You can read more about this here: https://support.apple.com/109323
-
NSURLErrorDomain#1018: international roaming off
This indicates that international roaming is turned off. Please switch the roaming data on in your device settings. Keep in mind, this may lead to extra charges depending on your mobile data provider.
Read more about this here: https://support.apple.com/109037 -
NSURLErrorDomain#-1009: not connected to the internet
This means that your device isn’t connected to the internet. Check your connection and if you’re using wifi, try to switch to mobile data, and vice versa. -
NSURLErrorDomain#1005: network connection lost
This indicates that the network connection is lost. Check your connection and if you’re using wifi, try to switch to mobile data, and vice versa. -
NSURLErrorDomain#1001: timed out
This indicates that the network connection has been timed out. Please try again later.
If the detailed explanations above don’t fix the issue you’re facing, please copy the error code you see in your app and send it to our Support Team, using this form: https://www.google.com/url?q=https://support.helloclue.com/hc/en-us/requests/new?ticket_form_id%3D143226&sa=D&source=docs&ust=1718095700609124&usg=AOvVaw388RLmiC2MOaO2qCwWAtQk
Ice cream graphic
If you see an error code with melting ice cream, it most likely means that our backend is not responding. In simpler terms, the app can’t connect to the internet to reach our servers. This may be a temporary issue, so waiting a few minutes and then trying again might work. If you see an error code, check the codes listed below to see which one might apply to your situation. If the issue occurs for more than a few hours, please report it to our Support Team using this contact form.
| iOS | Android |
If you see an error screen that includes a specific error code, check the list of error codes below to see which one applies to your situation. You’ll just need to check the first part of the error code, since that’s the part of the much longer code that helps us identify it.
-
NSURLErrorDomain#999: network request canceled
This indicates that the network request has been canceled, either by you or by the app. If you didn’t cancel this intentionally, this is most likely a technical issue in the app. Please report it to our Support Team using this contact form. -
NSURLErrorDomain#1003: cannot find host
This indicates that the app can’t connect to our servers. This might be related to your Wi-Fi router or internet service provider. Try using a different connection, such as mobile data if you were previously using Wi-Fi and vice versa. If this doesn’t solve the problem, please report it to our Support Team using this form, and indicate your approximate location and internet service provider. -
NSURLErrorDomain#1200: secure connection failed
This indicates that the secure connection has failed. It could be a temporary issue, but if it keeps happening for several hours, please report it to our Support Team using this contact form. - ClueNetworking.NetworkError (followed by any number): this is usually a temporary issue. Please wait for a bit and try again later as it may be fixed in the meantime. If it keeps happening for a few hours, please report it to our Support Team using this contact form.
Additionally, if you're on the Android device:
Disconnected cables: Offline error
If you see this message in your Clue app, it means that your app is offline and your device isn’t connected to the internet. Check the list of specific offline error codes below to see if this helps diagnose the specific problem with your device. If you can confirm that there’s a connection issue, check your connection and try to restart the app. If you’re using Wi-Fi, try to switch to mobile data, and vice versa.
Other than on iOS, this error screen is not combined with any error codes on Android devices.
Ice cream graphic
If you see an error code with melting ice cream, it most likely means that our backend is not responding. In simpler terms, the app can’t connect to the internet to reach our servers. This may be a temporary issue, so waiting a few minutes and then trying again might work. If you see an error code, check the codes listed below to see which one might apply to your situation. If the issue occurs for more than a few hours, please report it to our Support Team using this contact form.
Other than on iOS, this error screen is not combined with any error code on Android devices.