If you are trying to reset your Clue password but aren't receiving an email from us, it is possible that you don't have a Clue account yet - which is why the email is not arriving!
We introduced the account option in December 2014. If you have not set up an account with your email address between then and now, then you will not have an account in Clue. It is an opt-in feature.
If you are trying to access your Clue data on a new device, you have a few options: