If you are trying to reset your Clue password but aren't receiving an email from us, it is possible that you don't have a Clue account yet - which is why the email is not arriving!
We introduced the account option in December 2014. If you have not set up an account with your email address between then and now, then you will not have an account in Clue. It is an opt-in feature.
If you are trying to access your Clue data on a new device, you have a few options:
- Create and verify a Clue account on your old device, then log into it on your new device. How to do this.
- Export your data from your old device and import it onto your new device. How to do this.
- Back up your phone to iCloud or iTunes, then restore from that backup on your new device. How to do this.
If you are unsure if you have an account in Clue or not, please contact us at firstname.lastname@example.org and we can check for you.