Why are my reminders not firing?

Some Android devices have a setting that prevents many apps from firing notifications when the app is not active. However, this function needs to be turned on so we can send you push notifications. A simple solution is to check your phone and see if this functionality is enabled.

Important: if your device is not listed here, try to search online for your model’s details -- this should give you specific instructions.

Devices with Marshmallow OS or above (Android 6.0+): Settings ⇒ Battery ⇒ Battery Optimization. Make sure Clue is on the list of apps excluded from optimization.

Huawei: System settings ⇒ Advanced Settings ⇒ Battery Manager ⇒ Protected apps ⇒ enable Clue.

Lenovo: Settings ⇒ Power Manager ⇒ Background app management ⇒ flip Allow auto-start for Clue.

OnePlus: Settings ⇒ Apps ⇒ gear icon ⇒ Apps Auto-launch ⇒ enable Clue.

OppO: Security Center ⇒ Privacy Permissions ⇒ Startup Manager ⇒ allow Clue.

Samsung: Settings ⇒ Security ⇒ Auto-start Management ⇒ Set Clue to “Allowed”. Also, you will need to exclude Clue from any of the battery optimization features on your device. For that go to Settings ⇒ Battery ⇒ disable battery optimization for Clue as well as checking to make sure the Restrict background data setting is disabled.

Vivo: Manager ⇒ App Manager ⇒ Autostart manager ⇒ allow Clue.

Xiaomi: Security ⇒ Permissions ⇒ Autostart ⇒ make sure Clue is enabled.

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