Why do I have to pay for Clue’s customer support?

It’s quite simple – it’s expensive to build and maintain an app for millions of users around the world. And while there are ways for free apps to make money by selling user data or showing ads to users, we don’t do that at Clue (nor do we want to).


But Clue can’t continue to exist and offer services to any users if we can’t pay our bills, and it’s not sustainable to expect investors to indefinitely fund Clue without any way for us to become a self-sustaining business.


In line with our mission and values, we are very transparent about our business model. We make money by building features that add value and that our users are willing to pay for via Clue Plus subscriptions. Premium Customer Support is part of our offering for our paid subscribers.


There will always be a free version of Clue, because we deeply understand the need for accessibility when it comes to the information and tools Clue offers. So while our Support Team is focused on servicing our paying subscribers, they have put a lot of effort into building out comprehensive FAQ resources for our free users.


We take data privacy seriously and still offer a dedicated support channel for any GDPR requests or concerns for both free and paid Clue users. You can get in touch by sending an email to trust@helloclue.com


We also welcome feedback from all of our users, and review it regularly. If you have an idea for a feature you’d like to see in Clue, you can share it with us via this form: ​​https://support.helloclue.com/hc/en-us/requests/new 

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