{"article":{"id":360036966192,"url":"https://biowink.zendesk.com/api/v2/help_center/en-us/articles/360036966192.json","html_url":"https://support.helloclue.com/hc/en-us/articles/360036966192-Why-do-I-need-a-Clue-account","author_id":404400848231,"comments_disabled":true,"draft":false,"promoted":false,"position":0,"vote_sum":-2,"vote_count":2,"upvote_count":0,"downvote_count":2,"section_id":203054166,"created_at":"2019-11-29T14:22:38Z","updated_at":"2026-08-07T12:52:00Z","name":"Why do I need a Clue account?","title":"Why do I need a Clue account?","source_locale":"en-us","locale":"en-us","outdated":false,"outdated_locales":[],"edited_at":"2025-03-12T09:54:16Z","user_segment_id":null,"permission_group_id":339786,"content_tag_ids":[],"label_names":["account","android","account_creation"],"body":"<p><span class=\"wysiwyg-color-black\">To start using Clue, you’ll need to make a free account. This ensures that your sensitive health data is stored in a safe space, where your privacy will always be protected.</span></p>\n<p><span class=\"wysiwyg-color-black\">By creating an account, your health data is safely stored on our EU-based servers instead of directly on your device. Why does this matter? In case you lose your device or change devices, you can easily use your account to sign in and access your backed-up data. You’ll also be asked to set up a password for your account, so that only you can access it. </span></p>\n<p><span class=\"wysiwyg-color-black\" style=\"color: #1d1c1d;\">In the past, it was possible to use Clue without an account. Over the years, a lot has changed when it comes to how we store and share data on the internet. We have also witnessed firsthand the heartbreak of users who didn’t have an account, and whose data was only saved on their phone and not backed up on our EU-based servers. Phones are often lost or stolen, and in these cases, we unfortunately have no power to help retrieve lost data. </span></p>\n<p><span class=\"wysiwyg-color-black\" style=\"color: #1d1c1d;\">It was for these reasons that we made the decision in 2019 that the safest place for our community’s data is on our servers, via a verified account, and not just on personal devices.</span></p>\n<p><span class=\"wysiwyg-color-black\"><span style=\"color: #161616;\">Protecting your privacy and keeping your sensitive health data safe is at the core of everything we do at Clue. </span><span style=\"color: #1d1c1d;\">We’re protected by one of the strictest privacy laws in the world, the European GDPR, and work incredibly hard to protect our users’ data. </span></span></p>\n<p><span class=\"wysiwyg-color-black\"><span style=\"color: #1d1c1d;\">We feel confident that having a verified account provides our users with an overall better experience, all while protecting their privacy to the best of our ability. You can read more about how we keep your data saf</span><span style=\"background-color: #ffffff;\">e </span><a href=\"https://helloclue.com/articles/about-clue/data-is-power-and-responsibility-what-we-believe-as-clue-s-co-ceos/\"><span class=\"wysiwyg-underline\" style=\"color: #1155cc;\">here</span></a><span style=\"color: #161616; background-color: #ffffff;\">.</span></span></p>\n<p><br><span class=\"wysiwyg-color-black\"><span style=\"color: #111111;\">Find out how to create a free Clue account </span><a href=\"https://support.helloclue.com/hc/en-us/articles/4415638164116-How-do-I-create-a-Clue-account\">here</a><span style=\"color: #111111;\">.</span></span></p>\n<p><span class=\"wysiwyg-color-black\" style=\"color: #333333;\">------</span></p>\n<p><span class=\"wysiwyg-color-black\"><strong>Didn't find what you’ve been looking for?</strong> <strong>Check the following articles for more information related to the topic:</strong></span></p>\n<p class=\"p1\"><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/4415638164116-How-do-I-create-a-Clue-account\">How do I create a Clue account?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/215935723-I-m-trying-to-create-an-account-but-haven-t-received-a-verification-email-What-should-I-do\">I'm trying to create an account but haven’t received a verification email. What should I do?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/13266113978653-I-created-my-account-using-an-Apple-sign-in-and-want-to-change-my-details-What-can-I-do\">I created my account using an Apple sign in and want to change my details. What can I do?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/214433986-Can-more-than-one-person-use-the-Clue-app-on-the-same-device\">Can more than one person use the Clue app on the same device?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/4564994250132-I-have-questions-about-how-my-data-is-processed-What-can-I-do\">I have questions about how my data is processed. What can I do?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/360000751583-What-does-Clue-do-to-secure-my-data\">What does Clue do to secure my data?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/360000757886-Where-is-my-data-stored\">Where is my data stored?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/360000757786-How-can-I-manage-my-data\">How can I manage my data?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/4565037931156-What-is-Clue-s-Terms-of-Service\">What is Clue’s Terms of Service?</a><br></span><span class=\"s1\"><a href=\"https://support.helloclue.com/hc/en-us/articles/4565092507540-What-is-Clue-s-Privacy-Policy\">What is Clue’s Privacy Policy?</a></span></p>\n<p><span class=\"wysiwyg-color-black\" style=\"color: #333333;\">------</span></p>\n<p data-prosemirror-content-type=\"node\" data-prosemirror-node-name=\"paragraph\" data-prosemirror-node-block=\"true\" data-pm-slice='1 1 [\"bulletList\",null,\"listItem\",null]'><span class=\"wysiwyg-color-black\"><strong>Interested in hearing more about Clue? Follow us on social media: </strong></span><br data-prosemirror-content-type=\"node\" data-prosemirror-node-name=\"hardBreak\" data-prosemirror-node-inline=\"true\"><span class=\"wysiwyg-color-black\"><strong><a href=\"https://www.instagram.com/clueapp/?hl=en\" data-prosemirror-content-type=\"mark\" data-prosemirror-mark-name=\"link\">Instagram</a>, <a href=\"https://www.tiktok.com/@clueapp?lang=en\" data-prosemirror-content-type=\"mark\" data-prosemirror-mark-name=\"link\">TikTok</a> and on <a href=\"https://www.linkedin.com/company/clue-by-biowink/\" data-prosemirror-content-type=\"mark\" data-prosemirror-mark-name=\"link\">LinkedIn</a></strong></span></p>","user_segment_ids":[]}}